May 26, 2020
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Time Stamps:
01:40 Bijay introduces the guest, Ron Kaufman
03:46 Conversation starts here if you'd like to skip the intro.
06:40 How to cultivate the service mindset?
08:50 What's the simplest thing one can do today for others?
12:10 Ron shares about how got introduced to the idea of a service mindset.
15:55 How can you serve people even if you are not CEO?
17:29 Service leadership and how can you develop it?
19:52 What are the barriers to uplifting services?
23:03 Challenges on developing service culture within the organization.
25:09 How to collaborate effectively?
28:35 12 building blocks of service.
31:09 How the service culture will evolve as we navigate through the current COVID pandemic.
36:45 Ron's last message.
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